The fundamental values that drive our company.
We have adopted successful philosophies to drive our own:
Raving fans come from straight talking, satisfaction and sharing
At JudgeService we spend a lot of time analysing how to generate the best response and researching the latest customer trends and opinions to ensure that your business gets the biggest bang for its buck.
“There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!” Ben Cohen, Ben& Jerry’s ?
No business sets out to deliver poor service but it is all too easy to lose focus on customer satisfaction. The pressure of emails, calls, meetings and report writing can make it almost impossible to keep a focus on what customers are saying and, perhaps more importantly, thinking about your business. JudgeService aims to solve this problem by providing ongoing, up to date customer feedback. This helps turn unhappy customers into advocates and turn happy customer feedback into referrals.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO Amazon.com
In the old days an unhappy customer might tell half a dozen of his closer friends about his grievance. Starting with the internet, evolving on to blogs, and then finally social media, it has become increasingly easy for people to share their criticisms with everyone they know and then some. But don’t despair, this isn’t a bad thing, it is a huge opportunity for businesses that take customer satisfaction seriously to reap huge dividends by riding on the capital of customer satisfaction down the road to referral.
JudgeService Core Values
How we create raving fans
Great teams accomplish great things
We are passionate about the team, the business and enjoy what we do. We aim to inspire and support others to succeed. We communicate effectively and aren’t afraid to challenge.
Customers are at the heart of what we do
We value your customers and our customers alike. We are prepared to go the extra mile to make things easy for our customers and deliver on our promises.
We listen and feedback impartially
We provide honest and impartial analysis and feedback to our customers. We work with integrity and deliver on our promises.
We are forward thinking in a changing world
We keep our eyes and ears open and adapt to our changing environment. We are proactive, innovative and learn from our mistakes.