Monitor, manage and respond to all reviews from chosen providers on one dashboard. Get instant notifications allowing you to address issues right away. Analyse and get customer insights with a high-level reporting platform.
Published reviews about your company affect your online reputation.
There are far too many review providers to be able to monitor and address the feedback given by your customers right away, so a tool that aggregates all your reviews in one simple dashboard is imperative if you want to take control of your digital presence.
Businesses experience a significant boost in customer advocacy by responding to complaints on review sites, and customers expect responses immediately.
A top-level overview of all your reviews with the ability to export the data enables your management teams to track performance and KPIs. Gain an insight into the productivity of your business at a granular level from the perspective of your customers.
Review key metrics that define your reputation
Highlight trends, including strengths and weaknesses in sales process
Filter by branch location, review site and star rating
Compare trends between locations
Analyse business progression over time with graphs
Reporting that can be exported
Word cloud reports generated from free-form text reviews to highlight common themes
Ability to directly respond to Facebook and Google reviews within the dashboard
Assign tasks to your staff from the dashboard
Combine Reputation Manager with our ReAct insight tool and you have a recipe for success. As well as benefitting from our fantastic granular insight tool you will also benefit from our Review Carousel widget. The carousel will display your most recent JudgeService reviews pulled through from your ReAct surveys. You can select which star ratings pull through onto your widget so that you are showing your prospects the messages from your biggest advocates.
You can decide from a number of designs and with just a few bits of code to implement your web team will be able to get it up and running in no time at all. Our clients utilising ReAct with ReputationManager will also be able to display their best Google and Facebook reviews too!