Our surveys allow dealers to improve their ROI throughout the customer lifecycle.
Customer satisfaction measure for lost prospects: new and used car sales.
How?We survey your customer’s experience to provide honest feedback using text, email, telephone via contact centre
Why?Our survey results establish the reasons why the prospective customers didn’t buy and if they are still in the market to change. The data can be used to review your sales process and provides a reason to re-contact and ultimately to convert.
Customer satisfaction measure for car sales: new and used.
How?We survey your customer’s experience and provide honest feedback from post, text and email surveys
Why?It includes a management reporting tool to review sales process and customer experience. It also provides online satisfaction scores for marketing to drive awareness and increase site visits. We collate testimonials to endorse your business to prospects and constantly update your website and Google rankings.
Customer satisfaction measure for current sales: customer mid-point into the buying cycle
How?We survey your customer’s experience to provide honest feedback using text, email, telephone via contact centre.
Why?Our survey results establish where your customers are 18 months into the car buying cycle, when they may be in the market to change, and if they plan to buy again from your dealership.
Their response provides the opportunity to re-engage with current customers as and when they are ready to re-purchase. You can be prepared and make sure that you are the first point of call.
You can use the data to review your sales process, handle any negatives and be ready to meet their needs when the time comes.
Re-engage with lapsed customers: all areas.